Refund policy

What’s your return policy?

We don’t offer returns and exchanges usually, but if there’s something wrong with your order, please let us know by contacting us at hello@radicaldesignz.co.uk. If you are based in a country where you have country-specific consumer rights, contact us or read the below depending on your location.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@radicaldesignz.co.uk with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@radicaldesignz.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

I'm in the UK and want to exercise my consumer rights. What do I do?

If your order falls under the Consumer rights act 2014 by any reason, contact us at hello@radicaldesignz.co.uk and we will do our best to resolve it.

I'm in the EU and am entitled to a return/refund.

No worries. To exercise your rights and for us to find the best-fit solution for you, contact us at hello@radicaldesignz.co.uk.